Organizational Crisis Management: The Human Factor, part 1

When: Oct. 10, 2007 | 1pm-2pm est

Description:

Floods, hurricanes, power outages, layoffs, violence, litigation, earthquakes, fires, hacking, sick building syndrome, strikes, pandemic, terrorism… work crises come in all shapes and sizes.

Presently, most continuity/resiliency plans prioritize infrastructure, IT and security, while minimal significance is given to the human factor. What has been learned in recent years is: It may be easier to get the phone lines back up… and have the computers backed up… however the employees and their families may still be “messed up.” This presentation will focus on pre-incident plans and policies as well as post-incident services and strategies to help mitigate the impact on personnel. It is generally acknowledged that planners conduct an analysis to determine the potential likelihood of an event occurring as well as its impact on operations should that event occur. However, often that analysis does not take into account the dynamics, dilemmas and damage to the workforce. This author has developed the Human Impact Assessment Tool (HIAT) that may used to facilitate an analysis of potential impact on personnel.

This presentation will outline specific, relatively low cost, easy to implement approaches to allay the often long ranging effect of crises on the workforce.

This presentation will be for professionals of all levels and backgrounds.

Learning Objectives:

1) Understand the wide range of events that may impact the emotional well-being of the work force.

2) Be able to include in your contingency plan pre-incident strategies and post-incident services to mitigate the impact on employees.

3) Appreciate the return on investment (ROI) of human factor issues.

To find out more about this and other training programs, call 800.649.6228 or email: glewis@geraldlewis.com